Politique de remboursement

Payments, Cancellations, Returns & Refund Policy

Thank you for shopping with us! Because our products are custom-crafted and made-to-order, full upfront payment and specific cancellation terms apply to help us maintain quality, minimize delays, and secure raw materials.

1. Upfront Payment Policy

  • Full Payment Required: All orders require full payment upfront before processing, design proof creation, or production can begin.

2. Order Cancellations & Design Proofs

Because design work and material allocation begin shortly after an order is placed, cancellation terms depend on the order stage:

  • Before Design Work Begins (Within 24 Hours): Orders canceled within 24 hours of purchase—provided no design work has started—are eligible for a 100% full refund to your original payment method.

  • Design Proof Stage: If an order is canceled after a design proof has been drafted or during the proof review phase, a 20% design and restocking fee (calculated from the total price paid) will be deducted to cover preparation time, administrative effort, and transaction costs. The remaining 80% balance will be refunded.

  • Production Stage: Once a design proof is approved or an order enters production, cancellations, modifications, and refunds can no longer be accepted.

3. Returns & Store Credit

Due to the personalized nature of custom goods, we do not offer cash or original-payment refunds on completed items. Eligible returns are issued via store credit.

Non-Returnable Items

Unless an item arrives damaged or defective, the following are non-returnable and non-refundable:

  • Custom, personalized, or made-to-order merchandise once produced

  • Sale or discounted items

  • Gift cards

Discretionary Returns (Eligible Non-Custom Goods)

If returning an eligible non-custom item for store credit:

  1. Contact us within 14 days of delivery at admin@littlemainstreetdreams.com with your full name, order number, and email address.

  2. Items must be in original condition (unworn, unwashed, and unused).

  3. Return shipping costs for discretionary returns are the responsibility of the customer.

  4. Note: Items sent back without prior approval will not be accepted.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon receipt. If an item arrives damaged, defective, or incorrect:

  • Contact us within 14 days of delivery at admin@littlemainstreetdreams.com.

  • Provide clear photos showing both the damaged product and the outer shipping packaging (required for carrier claims).

  • For verified issues, we cover all return and replacement shipping costs and will promptly send a replacement item or issue store credit.

5. Color & Handcrafted Variations

Due to variations in monitor/mobile display settings, actual product colors (e.g., on tumblers, tote bags, and accessories) may vary slightly from what appears on screen. Because each item is individually hand-crafted, minor variations in placement or finish are normal and celebrate the uniqueness of handmade items.

6. Processing Times

  • Customer Service Response: Please allow 1 to 3 business days for our team to review your request and reply with instructions.

  • Return Processing: Once your returned item is received, inspected, and approved, please allow 3 to 5 business days for your store credit to be issued.